Got Questions?

EAS

Do I need antennas or can I have an invisible system!

An EAS system using antenna at the store entrance is designed to have a deterrent value as well as the function of detecting tagged merchandise. The system will still alarm if a tag passes through it, but the deterrent value will be lost. Using an invisible system, may be a design decision.

What technology is best?

EAS tagging works on either RF, EM or AM technologies. Which one you choose will depend on the type of merchandise that needs protecting and intrepid can advise your company on the most suitable one to use.

Will the tags damage my products?

Intrepid will always advise you on the correct tags to use for specific merchandise. Using the right protection for the right product will lessen the possibility that any merchandise will be damaged.

I’ve heard tagging merchandise puts off honest customers?

Why would it? Honest customers want to buy, not steal.

Are your systems compatible with others on the market?

All tagging systems work on the same technologies, so yes.

Can you service my existing equipment?

Yes. Intrepid is the only EAS Company to have a team of specially trained technicians to install and maintain all types of tagging systems.

What warranty do you offer on a new system?

We offer a one year warranty as standard.

RFID

What is RFID?

RFID stands for Radio Frequency Identification.

What is the technology and how does it work?

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Can it improve my sales and profitability?

Yes! Knowing exactly what you have for sale, and where it is, means you can place it where you can sell it.

Can I start small and is it scalable?

Yes it is possible to implement a smaller ‘plug and play’ system within a few hours and scale up at a later date.

Isn’t RFID just about counting things?

No! RFID is all about stock visibility.

How much information can the tag store?

The tag can store as much information as you need: size, colour, how many, location, manufacture and so on.

Should I use RFID for security instead of EAS?

RFID was not designed to be used as a security application and thus is not its primary use. EAS was designed specifically for security and thus is the preferred solution for most retailers, it is also a more cost effective solution.  While RFID CAN be used for security our professional advice would be to use EAS for security and RFID for all the other great benefits it can bring a Retailer.  That’s not to say RFID CAN’T be used – it can but there are restrictions which we would be happy to discuss in more detail with you.  Please get in touch.

CCTV

Why do I need CCTV?

A high quality CCTV system will give you 24/7 visibility into your business premises.

What is an IP system?

IP stands for Internet Protocol. An IP camera has the ability to be networked and accessed remotely.

How can I justify the cost?

The cost of a professional CCTV system, professionally installed is probably less than you think.

Can I have colour images?

Yes all our high definition cameras record in colour.

Can I upgrade my existing system?

Yes, depending on the age and condition of your existing system you won’t necessarily have to replace your equipment.

Where can I view my CCTV images?

You can view your camera system images from anywhere in the world on a PC, tablet to smartphone.

Should I use RFID for security instead of EAS?

Yes, there are certain areas where you are not permitted to site a camera; in a changing room for instance. You are required by law to disclose that a CCTV system is in operation and that it is recording images in the public domain.

TRACK CCTV

Does a track CCTV system need a full time dedicated operator?

No. The Sentryway track system can be programmed to be completely automated.

Is the track system expensive to install and maintain?

Not necessarily. The track system offers the user much more flexibility over larger and awkward areas. Covering the same areas with static cameras, would require a larger number and therefore not be feasible.

Don’t track cameras break down all the time?

Just like any other equipment, track cameras should be maintained on a regular basis to ensure the system continues to work reliably.

Can I remotely access and control Sentryway?

Yes.

Can the system be integrated into an existing CCTV system?

Yes.

Where are the best applications for track cameras?

Track cameras are ideal for large retail environments, warehouses and factories.

Should I use RFID for security instead of EAS?

Yes, there are certain areas where you are not permitted to site a camera; in a changing room for instance. You are required by law to disclose that a CCTV system is in operation and that it is recording images in the public domain.

ACCESS CONTROL

Isn’t Access Control only for large buildings and companies?

No. Access Control has many applications.

Can I fit Access Control to just one door?

Intrepid can advise on the best system for your needs. We can fit single stand alone on a single door or centrally controlled systems that control many.

How easy is it to fit a system?

Depending on the complexity of the Access Control, Intrepid can retro-fit a secure wireless control for a single entry in less than 1 hour.

Can I integrate this into my fire alarm system?

Yes subject to your alarm system this is possible and may just require some works with the alarm company also.

Is there any way to record who uses the access and is it possible to use this for time and attendance?

Yes if you use a card or fob as your access means (as opposed a code) it can be logged at each touch point. This can also be used for time and attendance

Where are the best applications for track cameras?

Track cameras are ideal for large retail environments, warehouses and factories.

Should I use RFID for security instead of EAS?

Yes, there are certain areas where you are not permitted to site a camera; in a changing room for instance. You are required by law to disclose that a CCTV system is in operation and that it is recording images in the public domain.

What’s to stop an ex-employee returning and gaining entry?

Within the software the user can be disabled as soon as the leave and their card/fob is no longer valid.  It can also be programmed to only allow access at certain times of the day or certain days to add extra security.

SPECIALIST TAGS

Do these tags put off customers?

No!

Surely these special tags damage the item if someone tries to remove it?

Many specialist tags are known as ‘benefit denial’ tags. That means that if an item is taken and unauthorised removal of the tag is attempted, the goods will ‘spoil’ therefore removing the benefit of the item taken.

Staff always seem to have problems with these type of tags at the checkout?

Intrepid will help you to train your staff to apply and remove any type of tag.

I don’t like what’s available for bottles that I’ve seen, is there anything else?

We will always source something that works for you.

Can Intrepid recommend tags for specific merchandise? : I want to display live merchandise, not empty boxes.

Yes, and we can even develop and manufacture tags for an item that is impossible to tag with a commercially available solution.

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