Got Questions?


What does EAS mean?

EAS stands for electronic article surveillance, which means security for individual items, eg: books

What technologies are available to protect my library books?

There are three technologies: Electro Magnetic, Radio Frequency and RFID

What is the most secure tag for protecting books?

Electro Magnetic Strips, as they are placed inside the spine or gutter of the book.

We already use EM strips. Will a new system be compatible?

Yes, All EM security strips on the market are compatible with our Security Antenna.

Are your systems and tags compatible with our existing systems?

Yes. All library security systems are compatible with ours.

Can you service my existing equipment?

Yes our team of specially trained technicians can service and maintain all manufacturers’ equipment.


Does a Circulation system also provide security for books?

Yes, as part of your LMS (Library Management System)

What is the difference between Full Circulation and self issue?

There is no difference.

Can I renew books and issue fines from the machine?

Yes, this can be integrated with your Library LMS. (Library management System)

How do I transfer barcodes to an RFID label and what equipment do I need to do this?

Our LCS PRO conversion unit has software and scanner options to interface with

Library circulation software.

Can self issue machines issue and return both EM and RFID labels?

Yes, by installing a Hybrid unit.

What is a Hybrid system?

Hybrid systems are two technologies integrated in one system. This allows libraries to upgrade to RFID Technology without replacing EM strips already labelled in the library’s collection.



Why do I need CCTV?

A high quality CCTV system will give you 24/7 visibility into your premises, for the safety of staff, students and visitors

I've heard a lot about IP systems. What are they?

IP stands for Internet Protocol. An IP camera has the ability to be networked and accessed remotely.

We are under tight budget restraints. How can I justify the cost?

The cost of a professional CCTV system, professionally installed is probably less than you think. As an experienced installer, we can often save you money by specifying the proper equipment required.

Can I have colour images?

Yes all our high definition cameras record in colour.

Can I upgrade my existing system?

Yes, depending on the age and condition of your existing system you won’t necessarily have to replace your equipment.

Where can I view my CCTV images?

You can view your camera system images from anywhere in the world on a PC, tablet to smartphone.


Why do I need CCTV?

A high quality CCTV system will give you 24/7 visibility into your premises, for the safety of staff, students and visitors

Why would I use Quail Digital when radios are cheaper?

A Quail Digital communication system not only allows communication between users but, unlike conventional radios, can also be programmed to trigger responses from sensors and activate pre-recorded messages.

What type of messages can I program?

Anything you need. Person waiting/ Assistance needed/ backroom title requests or even staff needed in a certain area.

Are there any alternative headsets?

Quail Digital headsets are the results of years of R & D. Manufactured to the highest standard and ergonomically designed to afford the wearer the most comfortable fit.

I don’t need to speak, but can I listen to other users.

Yes it is possible to monitor the communication between all users without taking part in the conversation.

How many headsets can I have on the system?

Up to 30 users are possible on one system.

What is the range?

The headsets can cover a range of over 100,000 sq. ft. with repeater stations.

Will it work across multi- floors?

Yes, the system will work across several floors with repeater stations.

Do I need a license?

No license is needed.


Isn’t Access Control only for large buildings and companies?

No. Access Control has many applications.

Can I fit Access Control to just one door?

Intrepid can advise on the best system for your needs. We can fit single stand alone on a single door or centrally controlled systems that control many.

How easy is it to fit a system?

Depending on the complexity of the Access Control, Intrepid can retro-fit a secure wireless control for a single entry in less than 1 hour.

Can I integrate this into my fire alarm system?

Yes subject to your alarm system this is possible and may just require some works with the alarm company also.

Is there any way to record who uses the access and is it possible to use this for time and attendance?

Yes if you use a card or fob as your access means (as opposed a code) it can be logged at each touch point. This can also be used for time and attendance.

What’s to stop an ex-employee or student returning and gaining entry?

Within the software the user can be disabled as soon as the leave and their card/fob is no longer valid.  It can also be programmed to only allow access at certain times of the day or certain days to add extra security.


Are there different technologies?

Yes. Intrepid supply and install every type of people counter from simple battery operated pairs, counting in and out to sophisticated thermal counters which can track movement in and around a site.

How easy is it to fit?

Depending on the technology, intrepid can install people counters to suit your timetable.

Can it be used for a specific area?

Yes. Intrepid can advise you on the best way to count and track.

How much IT involvement is there?

Again, that depends on the technology and whether you require the system to integrate into other systems.

How do I use the data and who looks at it?

That very much depends on why you are counting; it may be for funding, staff or opening hours.

Where do I access the data?

With a simple battery system, the counters are generally counted and re-set daily by hand. With IT integrated systems, the data can be access from a PC, tablet or smartphone.

How accurate is the court?

As accurate as the number of people who trigger the count.

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