Questions to Ask your Security Solutions Provider

We all know the importance of protecting our property, premises and people, but putting that into practice can prove challenging.

Dedicating sufficient time, resource and know-how to effectively recognise risks, address vulnerabilities, and implement tried-and-tested security tactics is essential. And so, choosing to partner with a Security Solutions specialist is often the most desirable choice – because not only is this often a more time and cost-effective option for business owners, but it also provides peace of mind with expert insight and ongoing guidance available as needed.

Sounds great, right?

But when it comes to selecting a provider, it can feel like navigating a minefield. How do you know which provider can best cater to your evolving needs, who shares your corporate values, and who is genuinely the best fit? To make this process a little easier, we’ve compiled a list of important questions to ask your Security Solutions Provider before signing on the dotted line.

1. What levels of support are available?

The security sphere is huge, and so before partnering with an external supplier it’s important to identify if their services and solutions are compatible with your needs.

At Intrepid Security, we focus solely on physical security, whereas other providers may have expertise in cyber security or specific sectors, for example.

From the get-go, understand if your chosen partner wholly understands your business, your industry, your potential challenges, and whether the services they specialise in will bring you significant value and support in overcoming these.

2. What levels of support are available?

As with everything in business, we all have different (and evolving) needs – and nothing is ever linear. Therefore, you must make sure that your chosen company can appropriately meet these, as well as be able to flex with your business as needed.

Establish if your chosen partner can provide a truly end-to-end service offering (and what this means to them) to ensure you can benefit from a holistic collaboration.

3. Can you interpret and analyse our data?

Investing in state-of-the-art technology is brilliant and can bring with it a whole host of benefits. However, it’s pretty futile if you’re not appropriately utilising the results that it provides you with.

Partnering with experts who can review, predict, and analyse your data is a huge asset in helping to navigate your future security strategies and ensure these are as robust as possible.

4. Have you worked with businesses similar to mine before?

While many external providers can pivot their services and specialism to suit a variety of sectors, it’s always reassuring to know that a provider has successfully worked with someone similar to your business – whether in company size, industry, or in overcoming similar challenges.  

Ask to hear about their experiences, read any case studies, and review testimonials – all of these allow you to determine their credibility and expertise in the area you need them.

5. How long have you been providing security solutions?

Time doesn’t always equal expertise. But it is a useful indicator of longevity and experience.

Question how long your chosen partner has been delivering security solutions for customers, ask about their skillset, and the collective industry know-how within their team. Those with decades of expertise have likely supported clients through a range of challenges and economic climates, meaning they’re well-versed to help you weather whatever storm may arise.

6. Do you understand the rules and regulations in my sector?

Any sector revolving around consumers is heavily regulated by stringent rules and regulations – and security is no different. For this reason, it’s vital that your business remains up to date with ever-evolving legislation to stay ahead of the curve and remain complaint.

Working with an external partner who’s able to stay on top of, understand and communicate any changes in regulations can help you to successfully integrate these into your company in a timely and non-disruptive manner.

 Receiving responses to each of these questions should allow you to make a well-informed decision about the best security solutions provider to help you protect the things that matter the most to your business.

At Intrepid Security, we’re proud to boast over 30 years of delivering end-to-end security solutions to customers in the retail, education and healthcare sectors. If you’re looking for in-depth and expert support, get in touch and let’s have a chat about how we can complement your existing security measures.